Terms of Service

2. The Service

The Service is an AI visual creation tool offering text-to-image, image editing, video generation, canvas composition, asset management and batch jobs. Available models, parameters, resolutions, durations and prices are those displayed in the product interface and on the model list page at the time of use.

The Service runs on third-party AI models and inference providers, including but not limited to Seedream, Nano Banana (Gemini), GPT Image, FLUX, Seedance, Kling, Veo, Qwen Image and Midjourney. Model availability, output style and quality are determined by the model providers, and we may adjust, replace or retire specific models as providers change.

We make reasonable efforts to keep the Service available, but we do not guarantee uninterrupted or error-free operation, nor the style, quality or commercial fitness of any particular output.

3. Accounts and Security

• You must provide true, accurate and contactable information and keep it up to date so that your account can be verified, recovered and notified.
• You are responsible for safeguarding your credentials, verification codes and device sessions. Any loss caused by your own failure to safeguard them, or by phishing, malware or credential-stuffing attacks, is your responsibility.
• You may not lend, rent, sell or transfer your account, share plan benefits, resell compute points or circumvent risk controls and quota limits.
• If we detect anomalous registrations, bulk account control, false information, abusive arbitrage, malicious invitations or other high-risk behaviour, we may require additional verification, restrict features, freeze benefits or terminate the Service.

4. Plan Purchases and Validity

Plans are offered for a fixed term (for example monthly or yearly). Each purchase is a one-time payment: we do not auto-renew, do not charge you automatically at the end of a term, and do not store your payment method for future charges.

The checkout page clearly shows the price, plan, billing term and validity period for that purchase. After payment succeeds, plan benefits are active for the corresponding term; when the term ends the benefits stop automatically and no further charge is made.

To continue using the benefits, you must purchase again manually before expiry. After expiry your account returns to the free allowance, and existing works and data remain accessible within that allowance.

Because there is no auto-renewal or automatic charging, no cancellation flow is required. If you dispute a paid order, you may request a refund under Section 8 or contact us.

5. Compute Points

In addition to plans, you can purchase compute points separately to run generation tasks. The price, quantity and validity of point packages are those shown on the purchase page.

Points are deducted in advance when a task is submitted, based on model and parameters. If a task fails, or the upstream provider clearly fails, the points are automatically returned (except where we blocked content that violates these Terms or the Acceptable Use Policy).

Points cannot be transferred, exchanged for cash or combined across accounts. Unused points expire at the end of their validity period; where points remain unused, we will remind you via in-app notification before expiry.

If actual consumption differs from what was displayed because of price, model or parameter changes, the quote confirmed on the task submission page prevails.

6. Mixed Billing and Consumption Order

The Service offers both plans that include points and separately purchased point packages. When an account holds both types, plan-granted points are consumed first by default, then separately purchased points. Plan points expire with the current term, while purchased points follow their own validity period.

When a plan expires, unused plan-granted points lapse; separately purchased points remain usable until their own expiry date.

7. Prices, Taxes and Changes

All prices are those shown at checkout, in the currency displayed there, and may or may not include applicable taxes; the checkout page states which.

We may change product or service prices. A price change does not affect a plan term you have already paid for and that is active, and there is no automatic charge resulting from a price change.

If a displayed price is clearly wrong due to a system error, provider price change or exchange-rate movement, we may cancel the relevant order and refund it in full after notifying you.

8. Billing Disputes and Refunds

If you believe a charge is wrong, email support@draftio.ai before raising a dispute with your bank or payment platform. We respond within 2 business days and complete verification within 5 business days.

• Unused compute points: a full refund may be requested within 7 days of purchase if no points have been consumed.
• Consumed points and delivered generation results: no refund, as the service has already been provided.
• Plans: a billing term that has already started is not refunded on a pro-rata basis; benefits stop automatically at the end of the term and no further charge occurs.
• Duplicate charges, billing errors or services not actually delivered: the corresponding amount is refunded in full after verification.
• For anomalies caused by force majeure or a third-party payment channel, we will help you pursue a resolution with the channel.
• Mandatory consumer rights under applicable law prevail over these Terms.

9. AI Content and Intellectual Property

• Ownership of outputs: provided you comply with these Terms, the Acceptable Use Policy and applicable law, outputs you generate and lawfully download through the Service belong to you, and you may use them for lawful purposes as described on the page.
• Licence for inputs: for prompts, reference assets and canvas content you submit ("Inputs"), you grant us a limited, non-exclusive licence solely to provide, maintain and improve the Service. We will not use your Inputs to train our own AI models without your explicit consent.
• Third-party models: the Service calls third-party model providers to process your Inputs, and that processing is also subject to those providers' policies. We do not guarantee that a specific model remains available, nor are we responsible for the compliance or output quality of third-party models themselves.
• Platform IP: the software, interface, trademarks, documentation and assets of the Service (excluding your Inputs and outputs) belong to us or the relevant rights holders. You may not copy, modify, reverse engineer or use them in a competing product without permission.
• AI output notice: AI-generated content may be inaccurate, incomplete or inconsistent with facts. Verify outputs before relying on them, and do not use them as medical, legal or financial advice.

10. Acceptable Use and Content Safety

You may use the Service only for lawful purposes and must comply with the Acceptable Use Policy (published at https://draftio.ai/acceptable-use). These Terms and the prohibited list below together restrict generated content; where the Acceptable Use Policy and these Terms differ, the stricter provision applies.

You are expressly prohibited from generating, uploading, storing, publishing or distributing the following six categories of content through the Service:

(1) Sexual and NSFW content: pornography in any form, explicit sexual depictions, sexually suggestive images or videos, and any sexualised depiction of minors;

(2) Violence and gore: content that promotes or depicts extreme violence, mutilation, animal cruelty, self-harm or terrorism;

(3) Hate speech and harassment: derogatory or discriminatory content, incitement to hatred based on race, ethnicity, religion, gender, sexual orientation or disability, and threats, bullying or harassment targeting individuals;

(4) Child safety (CSAM): any sexualised, exploitative or abusive content involving minors. Once identified, we will delete it immediately, terminate the account and report to the competent authorities;

(5) Deepfakes and impersonation: using face swaps, voice cloning or other synthesis to impersonate a real person without their explicit consent, or to fabricate their statements, behaviour or intimate scenarios;

(6) Infringement of IP, privacy and likeness rights: unauthorised use of another person's works, trademarks, likeness, voice or personal information, including rewriting or imitation intended to circumvent licensing.

When you upload a real person's photo, video or voice as reference material, you represent and warrant that the material is your own or that you have obtained explicit, verifiable authorisation from the person concerned, and that the intended use does not violate the prohibited list above.

Content moderation: we screen prompts before generation through Waffo Prompt Sift, review outputs after generation, and combine sensitive-word filters, risk grading, sampled human review and audit logs. For high-risk requests we may require clarification, restrict features or refuse to generate.

Enforcement: depending on severity, we may issue warnings, delete violating content, deduct or zero out compute points, restrict specific models or features, suspend or terminate accounts, or refuse refunds (except where mandatory law provides otherwise). Where a criminal offence is suspected, we may preserve evidence and refer it to law enforcement.

Reporting and appeals: you can report violating content via support@draftio.ai or the in-app reporting entry, and we respond within 3 business days. If you disagree with a measure we took under this section, you may appeal within 15 days of receiving notice; we complete the review and respond within 5 business days.

You may not use the Service's inputs, outputs or model responses to train, fine-tune, distil, benchmark or otherwise develop a competing model, nor systematically crawl or bulk-export model outputs.

11. Data, Privacy and Security

Your use of the Service is governed by the Privacy Policy at https://draftio.ai/privacy, which describes the categories of information we collect, the purposes, the recipients, retention periods and your rights.

Card payment data is processed exclusively by the PCI-DSS compliant payment processor Waffo Pancake, and Alipay payments are processed by Alipay; neither is stored on our servers.

Account information is retained for 90 days after you close your account, to handle disputes, refunds and legal obligations, then deleted or anonymised. Transaction records are retained longer for tax and accounting requirements; see Section 7 of the Privacy Policy.

If a data security incident affects your rights, we will notify you and the relevant regulators within a reasonable period as required by law.

12. Disclaimer and Limitation of Liability

The Service is provided "as is" and "as available", without any express or implied warranty, including merchantability, fitness for a particular purpose, non-infringement or accuracy of AI outputs.

⚠️ AI content disclaimer: AI outputs may be inaccurate, incomplete or outdated. Do not use them as legal, medical, financial or other professional advice. Verify with a qualified professional before acting on AI content.

To the maximum extent permitted by law, we are not liable for any indirect, incidental, consequential or punitive damages. Our aggregate liability is limited to the amount you actually paid for the Service in the 12 months preceding the event giving rise to the claim.

These limitations do not apply to losses caused by our wilful misconduct or gross negligence, and do not exclude liability that cannot be excluded by law.

13. Term and Termination

These Terms remain in effect while you use the Service.

If you materially breach these Terms or the Acceptable Use Policy, are suspected of fraud or unlawful conduct, or if required by law, a regulator or a payment channel, we may suspend or terminate your account and related benefits, and delete violating content where necessary.

If we terminate the Service for reasons other than your breach, we will refund any prepaid but unused fees on a pro-rata basis.

You may close your account at any time through account settings in the user centre or by emailing support@draftio.ai. After closure we delete or anonymise your personal information within the periods set out in the Privacy Policy.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of the People's Republic of China (excluding conflict-of-law rules).

Before starting formal proceedings, email support@draftio.ai so we can try to resolve the matter. If no resolution is reached, either party may bring an action before the competent people's court at the location of Shenzhen Xinghui Future Technology Co., Ltd..

15. General

We may update these Terms. For material changes we will notify you at least 14 days in advance via an in-app announcement or your registered email, and update the "Last updated" date at the top of the page. Continued use after the effective date constitutes acceptance of the updated Terms.

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force.

Our failure or delay in exercising any right under these Terms is not a waiver of that right.

These Terms, the Privacy Policy and the Acceptable Use Policy together constitute the entire agreement between you and us regarding the Service.

16. Contact

• Customer support and billing: support@draftio.ai
• Refunds and order issues: support@draftio.ai
• Privacy and legal: support@draftio.ai
• Security: support@draftio.ai
• Company: Shenzhen Xinghui Future Technology Co., Ltd.
• Postal address: Room 501, Building A, Ganfeng Technology Building, Bantian Street, Longgang District, Shenzhen, China
• Website: https://draftio.ai
• Support hours: Monday to Friday, 10:00–18:00 (UTC+8), excluding public holidays.

Contact us

If you have questions about this page, account security, data processing, appeals or complaints, contact us at support@draftio.ai. We reply within 2 business days.

Shenzhen Xinghui Future Technology Co., Ltd. · Room 501, Building A, Ganfeng Technology Building, Bantian Street, Longgang District, Shenzhen, China · https://draftio.ai